---

PROFESSIONAL SUMMARY

Web developer and digital solutions specialist with 15 years of experience managing and optimizing enterprise CMS platforms, leveraging HTML, CSS, JavaScript, and analytics tools to enhance performance, website accessibility, and user experience across nonprofit, government, and corporate environments. Proven track record of diagnosing and resolving complex system and content issues, improving accessibility compliance, and implementing data-informed enhancements using SEO best practices. Applies hands-on technical expertise in troubleshooting, system configuration, and content architecture to streamline workflows and improve site functionality. Known for translating complex technical challenges into actionable solutions, strengthening cross-functional collaboration, and driving measurable improvements in site performance, content quality, and operational efficiency.

SKILLS & TECHNOLOGIES

Web Languages & Content Management: WordPress, SharePoint, Liferay, Adobe Experience Manager, HTML, CSS, JavaScript, Bootstrap, .NET environments, Python, Responsive design & UX optimization and technical troubleshooting.

SEO & Optimization: Keyword research, metadata strategy, conversion optimization, and content audits.

Analytics & Reporting: Google Analytics (GA4), Adobe Analytics, Google Search Console, data storytelling, and dashboard creation.

Tracking & Performance: Event configuration, site health monitoring, and accessibility (WCAG/Section 508).

Project Management: Asana, Jira, Salesforce, and cross-functional team leadership.

Communication & Collaboration: Data storytelling & insights presentations. Stakeholder communication. Documentation & training Cross‑functional coordination

PROFESSIONAL EXPERIENCE 

Coalition of Community College Architecture Programs [CCCAP]
Website Administrator and Content Consultant
April 2025 – Present

The Coalition is a non-profit organization dedicated to providing an alternate route to the architectural profession. I manage CCCAP’s website by keeping content accurate, organized, and aligned with the organization’s messaging. I lead sitewide content audits to identify outdated information, broken links, and structural issues, and implement improvements that strengthen navigation and searchability. I redesign content architecture and metadata to support clearer taxonomy, and I create documentation and workflows that streamline how staff contribute content. I also advise leadership on digital strategy, accessibility, and long‑term content governance to support a sustainable, user‑focused web presence.

DealerOn
Web Project Coordinator & CMS Implementation Specialist
March 2024 – September 2024

DealerOn offers digital marketing solutions and website platforms for the automotive and legal industry. As part of the Implementation team, I served as the primary point of contact for new clients throughout the website build process. I led kickoff calls, gathered requirements, and managed timelines while guiding clients on best practices for UX, SEO, and conversion optimization. I maintained strong client relationships, coordinated cross‑functional work, and ensured each site launched smoothly and aligned with the client’s goals.
I conducted comprehensive quality checks to ensure websites met accessibility, functionality, and content standards before and after launch. I verified analytics and SEO metadata configuration, reviewed content for accuracy and formatting, and tested interactive elements to confirm proper behavior. I also validated URL redirects, documented issues, and collaborated with developers and designers to resolve defects and deliver a polished, user‑ready site.

Verizon
Digital Content Specialist & Content Support Engineer
October 2021 – October 2023

At Verizon, I created and maintained web support content for internal and external audiences, ensuring accuracy, clarity, and alignment with Verizon’s support strategy. I optimized troubleshooting guides and knowledge‑base content to improve customer self‑service resolution rates and reduce call‑in volume. I also tested new devices and authored user guides and troubleshooting articles published on Verizon.com, helping customers resolve issues quickly and independently.

World Wildlife Fund
Web Content Engineer
February 2021 – August 2021

World Wildlife Fund is a global non-profit organization supporting wildlife conservation and endangered species. At the WWF, I maintained and updated content across the websites using CMS platforms and custom HTML, CSS, and JavaScript. I monitored site performance using Google Analytics and produced monthly reports for managers and department heads to guide content and engagement strategy. My work ensured accurate, accessible, and up‑to‑date content for a global audience.

The USO
Web Content Producer
July 2013 – December 2016

The USO is an international charitable non-profit organization serving active-duty service members and military families. I established a standard operating procedure to ensure Section 508 compliance across USO websites. I performed administrative duties in Adobe Experience Manager and Ektron CMS, including user management, folder synchronization, and permission settings. I built and maintained USO Center websites, tracked usage and page statistics, and produced monthly reports for managers and department heads. I also authored training manuals and delivered CMS training to staff and international partners, enabling them to confidently maintain and update their own pages. Additionally, I supported the migration of USO.org from Ektron to a Ruby on Rails platform.

US Department of Veterans Affairs
Web Content Specialist / Technical Lead
February 2017 – December 2018

The VA has been providing care for those who have served in our nation’s military and for their families, caregivers, and survivors since 1930. As a web content specialist I resolved web development and technical issues for the My HealtheVet platform, conducting tests to diagnose 404 errors and ensure Section 508 compliance. I served as the Liferay CMS Administrator for the Web Content Strategy Team, updating content pages and deploying maintenance and outage alerts. I implemented SEO best practices to improve search visibility and monitored monthly performance metrics across websites and newsletters using Google Analytics.